Legal notice
Credit 24 is a trading name of PROXIF SRL, a credit and insurance intermediary. Below you will find our legal information, the authorities that supervise our activity and the procedure to follow in the event of a complaint.
PROXIF SRL, a broker in credit (instalment loans and mortgage loans) and insurance under Belgian law, whose registered office is at 20 rue beau séjour, B-6750 Musson, acts as a credit (or insurance) intermediary between credit institutions or insurance companies and the end client. Its role is to market to end clients the financial products, such as credit and insurance, offered by our financial partners.
As we are not tied to any particular bank or to a single insurer, our role is to select and recommend the financial product that best matches our clients' profile and expectations from the range available to us.
Company number (BCE): 0834.643.824 - MAE no.: 216326 - FSMA no.: 108493 A
Supervisory authorities for the financial sector in Belgium
FSMA: the Financial Services and Markets Authority (address: 12/14 Rue du congrès, 1000 Brussels)
FPS Economy: the ministry for economic affairs (address: 50 Rue du Progrès, 1210 Saint-Josse-ten-Noode)
National Bank of Belgium (address: 14 Boulevard de Berlaimont, 1000 Brussels)
Intellectual property
The content of this website (texts, layout, images, simulator) is the property of PROXIF SRL. Any reproduction, copying, modification or distribution, in part or in full, without the prior written consent of PROXIF SRL is strictly prohibited and may give rise to legal action.
Privacy and protection of personal data
Read our policy on privacy and the protection of personal data.
Cookie policy for this website
Read our policy on the use of cookies on this website.
Handling complaints
We do everything we can to satisfy our clients. If you have a question, a suggestion or a comment, you can contact us directly by email or by telephone. If you wish to complain about how we have carried out our work, please send an email to plaintes@credit-24.lu so that we can do our best to improve and to give you the further information you need.
If no agreement can be reached, you have the right to contact the complaints body for the credit sector, whose details are as follows:
Ombudsfin (address: 8 Boulevard du Roi Albert II, 1000 Brussels)